This guide describes an integration approach for customer support context. A native Fernand connector for OurPay has not been verified for this deployment. An integration for a different payment platform does not become compatible by changing its name.

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Confirm compatibility first

Confirm that the external service supports OurPay’s API origin, authentication and webhook schema. Do not paste an OurPay access token into a connector intended for another service.

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Connect through your server

  1. Choose the minimum organization token scopes needed by your integration.
  2. Receive and verify signed OurPay webhooks on a server you control.
  3. Map the verified event to the external service’s documented API.
  4. Keep customer identity and event identifiers consistent, and process retries idempotently.
  5. Test success, duplicate delivery, failure and disconnection before relying on the integration.
For customer support context, use only the business records needed for that workflow. Check the external service’s current API, pricing and permission requirements separately. See the OurPay API reference and customer state for the records available to your application.